Refund & Return

We hope you that you love your Tostar instruments and gears, but just in case you're not 100% satisfied, we've made the refund and return process super easy.

30-Day Money-Back Guarantee

We have a 30 day return policy, meaning you have 30 days after receiving your item to request a return. However, Tostar reserves the right to refuse the return of products that show signs of use.

Disclaimer:
The return and warranty policies listed on this page apply only to products purchased through the Tostar website: www.tostarmusic.com. If you purchased our products through a third party, the return and warranty terms may differ.

Non-Returnable Items

We do not accept returns of the following items:
- Show signs of wear, damage or other alterations.
- Are missing parts, such as manuals, warranties or accessories.
- Have visible scuffs or marks.

Return Process

Please contact us with the following information:
- Your original order number
- Pictures or video of the broken item
- Your shipping address
- Your contact information

Returns Procedure

Contact Tostar customer service team at tostarmusic@gmail.com for a return address.
Your order number and reason for return.
Pack the product properly to prevent damage during shipping.
Inform us of the tracking information after shipment.

Refunds and Exchanges

Refunds

- We will initiate the refund within 3 working days of receiving the returned package, and the refund will be returned to your account in the same way. Refunds may not appear on your credit card statement until the following billing cycle.The bank may need 8-15 business days to transfer the money to your card account.

Exchange

- We will send out the new parcel within 3 working days after we receive the returned parcel, and we will also inform you the tracking information by email.

Return Shipping Costs

For items with manufacturing defects: Tostar will be responsible for shipping fees.
For items without manufacturing defects: You are responsible for return shipping costs.

*It is recommended that you use a shipping service with a tracking number, as the absence of a tracking number may affect the refund and exchange process.

Important Notice About Return:

  1. Please do not send your return to the address on your package. This maynotbe the return address and will affect processing your return. 
  2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
  3. If you receive a damaged/defective item, please contact Tostar customer service team within 24 hours of receipt.
  4. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-Tostar products.