Warranty Policy

Thank you for choosing Tostar! All Tostar products are crafted and tested to ensure top quality and reliable performance. We stand by our products and offer a comprehensive warranty to give you peace of mind.

Warranty Period

Once the goods are received and the receipt is signed by the customer, the warranty period will begin. The actual warranty periods are as follows:

Warranty Process

Email us at support@tostarmusic.com with:
• Order number(Only available for orders by Tostar Official Website)
• Detailed symptom description
• Video/photographic proof of the issue

Our commitment:
• Verification within 48 business hours
• Free repairs/replacements if confirmed defective

Not Covered Under Warranty

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues
• Repairs through 3rd parties
• Damage from outside sources
• Costs incurred during product repair for removing trim, cabinets, shelves, etc., which are not originally part of the product when manufactured
• Purchases from unauthorized re-seller
• Damages that occur as a result of one's failure to follow the instructions

Customer Service

Thank you for purchasing the Tostar authentic products. Please feel free to contact us if you have any questions or concerns. Tostar Customer Service Team guarantees a quick response and hassle-free solutions to any issue you may have within business hours.

Email: support@tostarmusic.com

Official website: www.tostarmusic.com

Note:

Please note the after-sales service only available for products sold by Tostar Official Website. 
If you have purchased from other channels, please seek help from the appropriate channels.