FAQ's

We try to make sure all your items reach you at the same time. However, for orders with multiple items, they may be shipped in separate packages. This means you might receive one package first, while the remaining package(s) are expected to arrive within the next 1–2 days. Once an item has been shipped, you will receive a shipment notification email.

Orders are typically prepared within 1 business day. Once shipped, you can expect delivery within approximately 2–5 business days.

Once your order has been shipped, we will send you a shipping confirmation email with your tracking information.
If you don’t receive the email, or if the tracking information hasn’t been updated, please feel free to contact our support team for assistance.
Email: support@tostarmusic.com

Free shipping is available on all products.

Orders are only shipped to the United States and Canada. Please note: For the United States, we do not ship to P.O. boxes, military or diplomatic addresses (including APO, FPO, and DPO), or U.S. territories, including Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.
If you have any questions or need further assistance, please feel free to contact us at: support@tostarmusic.com

You do not need to pay any duties or taxes. This is because we ship directly from our local overseas warehouse, so all customs and import fees are already handled.

We currently have our own warehouses as well as third-party partner warehouses in both the United States and Canada. Products will be shipped according to the principle of proximity.

To make a purchase, simply follow these steps:
1. Browse our products and select the item(s) you want.
2. Choose any options such as color or quantity, then click Add to Cart.
3. When you’re ready, go to your cart and click Checkout.
4. Fill in your shipping and payment information.
5. Complete the payment to finalize your order.
Once your order is confirmed, you will receive an email with the order details and tracking information when your items are shipped.

Once your order has been shipped, we will send you a shipping confirmation email with your tracking information.
If you don’t receive the email, or if the tracking information hasn’t been updated, please feel free to contact our support team for assistance.
Email: support@tostarmusic.com

In some cases, your order may be shipped in separate packages, such as when items are stocked in different warehouses or require different preparation times.
You will receive a shipping confirmation email for each package once it is dispatched. If you’ve only received part of your order or have any questions, feel free to contact us at support@tostarmusic.com

Unfortunately, we cannot change the shipment once the product is en route. If you would like to change the shipping address before shipping has begun, please contact the Tostar Support Team at support@tostarmusic.com

We offer a variety of payment methods on our website. You can pay using Credit or Debit Cards, PayPal, or Klarna.

You can request to cancel your order before it leaves the warehouse. Once the order has been shipped, however, cancellation is no longer possible. Thank you for your understanding.

1. If your order hasn’t been shipped yet, you can email us to make changes.
2. Once an order has been shipped, it cannot be modified.

Normally, it will take 1 business day to prepare the items. After preparation, we will ship out your order. You will receive an email with the tracking number and tracking link once it has been shipped.

Delivery usually takes 2–5 business days once your order has been shipped.

You will receive a shipping notification email once your order has been dispatched. If you haven’t received it, it may be because an email address for order notifications was not provided when you created your account or placed the order.
For further assistance, please feel free to contact us.

If a product shows as "Sold Out," we recommend checking the website regularly over the next two weeks in case it becomes available again.
To get a restock notification, enter your email in the RESTOCK ALERT section on the product page.

If you receive a damaged, incorrect, or not as described item/parcel, please contact us and provide clear photos or a video showing the problem.
Our team will review your case and offer a suitable solution within 1 business day.
Email: support@tostarmusic.com

We will initiate the refund within 3 working days of receiving the returned package, and the refund will be returned to your account in the same way.

Please reach out to our customer service via email to obtain return approval.

1. Products with quality issues: Tostar will cover the return shipping, and our service staff will assist you with the return process.
2. Products without quality issues: Customers are responsible for return shipping costs. Because the products are bulkier items, we appreciate your understanding that shipping fees for non-quality-related returns need to be paid by the customer.

After you have received return authorization from our customer service, we will provide you with a return shipping label. Please make sure to use this label when sending back your items.

We do not accept returns of the following items:
- Show signs of wear, damage or other alterations.
- Are missing parts, such as manuals, warranties or accessories.
- Have visible scuffs or marks.
Learn more in our Refund & Return Policy.

You can reach Tostar customer service by emailing us at support@tostarmusic.com.
Our dedicated team is available 24/7 to assist with any questions or concerns.